Terms and Conditions

The Terms and Conditions below cover the sale of TRIBAL TRACES products and services contained on this website and promotions run by TRIBAL TRACES. Please take the time to read through and review our Terms and Conditions carefully before using the website and also read through our privacy and security policies regarding your personal information.

By placing an order with TRIBAL TRACES you agree to be bound by the Terms and Conditions as set out below.

Ownership

This website is owned and operated by J. KISOB-FRICK through KISOB COMPANY.

Our mailing address is:

KISOB Company

J. KISOB-FRICK

Roemerstrasse 51

CH-4106 THERWIL

SWITZERLAND

Product Descriptions

Every effort has been made to ensure that the products we supply correspond as closely as possible to the images shown online, however due to the handmade nature of most of our products as well as the nature of computer generated images (computer browsers may present colours slightly differently), there may be slight variations. These could include, but are not limited to, slight differences in shades of fabric or dimensions of products. No responsibility can be accepted for these variations.

Prices

Prices on our website supplant prices published in other publications or on other websites. All prices are correct at time of going to press. We reserve the right to alter prices.

Orders

All orders that you place on this website will be subject to acceptance in accordance with these Terms & Conditions. All orders are subject to availability.

On placing an order with us, you will receive an ‘acknowledgement of order’ email indicating, that your order has been received, the list of items ordered, the payment total and that we are checking availability of stock.

Please note that this email is not an order confirmation or order acceptance from us. In the event that the goods you have ordered are not available, we will inform you as soon as possible. Once your order has been dispatched, we will send you a dispatch notification email.

We reserve the right to refuse delivery to any individual or company.

Please allow on average, 3-5 working days for delivery within Switzerland.

We reserve the right to discontinue products.

Payment

Full payment must be made before any product is dispatched from our warehouse. We accept all major credit/debit cards. All prices are quoted in Swiss francs (CHF), Euros (€) US dollars and UK sterling (£). The total cost of your order is the price of the products ordered including delivery and any applicable taxes wherever possible.

Delivery

Delivery is worldwide subject to shipping costs and certain *restrictions.

For additional delivery requests please contact: tribaltraces@gmail.com

Note: All parcels will require a signature on delivery

Extra information for deliveries can be found here.

Within Switzerland and Europe, most shipment should arrive within a week using the Swiss Postal services.

We DO NOT deliver orders on Saturday, Sunday, or most European public Holidays. We do not deliver to P.O Box or BFPO addresses.

Although we use all reasonable means to ensure that your order is delivered within a specified time, we cannot accept any responsibility for late deliveries due to circumstances beyond our control. We will do our best to inform you in the event of any unexpected delays.

Cancellations and Amendment

You have the right to cancel your order at any time before your order has begun to be processed. If your order has been, or is being processed, please follow our returns procedure (as detailed below).

We will try to accommodate any changes you wish to make after your order has been placed, but we cannot guarantee this. If you do wish to make an amendment to your order, please contact tribaltraces@gmail.com

Returns & Exchange Policy

We hope that you are completely satisfied with your order from TRIBAL TRACES. However, if you need to return an item purchased online, we would like to help you resolve the matter quickly. Simply send us a Return Request form via email at tribaltraces@gmail.com within 14 days of receiving your order. Please specify which item(s) you wish to return and the reason if any for the return so that we can learn how to better serve you. Once your request has been approved, you will be issued a Return Authorization Number via email. You may then send back the item(s) unopened, in perfect and saleable condition with the original product packaging, together with your Return Authorization Number. Refunds will be issued to the card, which was used to place the order once we have received the item(s) back in our warehouse. If any item is returned to us damaged or in an un-sellable condition, NO REFUND will be given.

Shipping charges will not be refunded. All items are returned at your expense. The item(s) are your responsibility until they arrive at our warehouse. We strongly recommend obtaining a proof of purchase certificate before sending. Please return the item(s) to: TRIBAL TRACES/ KISOB KREATIONS, J. KISOB-FRICK, SPALENTORWEG 4, CH-4051, BASEL, SWITZERLAND.

Please note that we do not offer exchanges for online purchases at this time.

Damaged/Faulty Goods

In the unlikely event that your order arrives damaged and/or faulty, please immediately email tribaltraces@gmail.com or call us on: + 41 79 489 22 78 detailing the damage/fault. If possible, please take a photograph of the damaged item and attach it with the form you submit. Once your request has been approved, you will be issued a Return Authorization Number via email. We will then arrange for the item(s) to be returned to us with the original product packaging, together with your Return Authorization Number. Once we have received the item(s) back in our warehouse, we will then organise a replacement to be sent out to you; or alternatively issue a refund to the card, which was used to place the order. You will not be charged any additional shipping and handling fees for replacement shipments.

Liability

We reserve the right to accept, refuse, or limit your order for any reason, including, but not limited to, credit review, the unavailability of a product or errors in prices and products descriptions posted on the website.

Our total liability in contract, tort (including negligence or breach of statutory duty), misrepresentation, restitution or otherwise, arising in connection with the performance or contemplated performance of your order shall be limited to the purchase price.

Limitation of Liability

TRIBAL TRACES and any of its employees or agents are not to be held responsible for damages incurred in connection with the provision of and operation of its website. We do not accept responsibility that the website, its servers or email sent from the website are free of viruses or other harmful components. We also do not warrant that the website, its servers or its email servers are impenetrable or invulnerable to hackers. We will not be liable for any damages of any kind arising from the use of the website, including, but not limited to direct, incidental, indirect, punitive or consequential damages. Under no circumstances shall any affiliate of TRIBAL TRACES be held liable for any damages resulting from the use or misuse of the website, including all outside factors which might lead to loss of data, income, profit, delays in operations, problems in transmission or any failure of operation, be it an act of God, foul play or communication error. Every visitor to this site accepts and acknowledges this limitation of liability. We represent the website accordingly and under no circumstances are we responsible for any loss or damage caused by any consequences of use of information obtained from this website.

We may use third party services to provide certain services accessible through the website. We do not control those third parties or their services, and you agree that we will not be liable to you in any way for your use of such services. These third parties may have their own terms of use and other policies. You must comply with such terms and policies as well as these Terms of Use when you use those services. If any such terms or policies conflicts with these terms of use then you must comply with our Terms of Use as applicable.

Warranty

We issue this site "As Is" though we do incorporate security functions on our website to protect the confidentiality of personal information. However, we are unable to completely warrant information as presented on this website. While we do our utmost to maintain our presence as accurately as possible, slight color variations may exist. In some a minor change in the presentation may have occurred. We record approximate image and paper sizes and our prices and availability are subject to change without notice.

Website Access

TRIBAL TRACES grants you a revocable and limited license by us to access and make personal use of the aproposhome.ch site as our customer. However, you do not have the permission to use any meta tags, search terms, key terms or the like, that contain the website's name or trademarks used on the website. You are not permitted to engage in any activity that interferes with the website or another user's ability to use the website. You are not permitted to assist or encourage any third party activity in engaging in any activity prohibited by these Terms of Use. You are forbidden from reproducing, duplicating, selling, copying or otherwise exploiting the website or any product image, product listing, product description, price, page layout, page design, trade dress, trademark, logo or other website content for any commercial purpose except as explicitly provided. Any use of the website or website content that is not expressly authorised herein is prohibited and immediately terminates the license granted herein.

Copyright or Trademark Infringement

We will always honour and respect the intellectual property rights of others. We produce and manufacture a fair number of the products offered on our website. Some of our products are purchased from or licensed by other third party suppliers that represent to us and they have all necessary rights to allow our organization to sell the products on the website and display the products on the website. If you have any reason to believe that your work has been copied or used on this website in a way that constitutes copyright or trademark infringement please notify us immediately by following the procedures documented below:

PROCESS FOR MAKING CLAIMS OF TRADEMARK OR COPYRIGHT INFRINGEMENT

Please fill out our Notice of Claimed Infringement Form if you believe that your work has been used on our website in a manner that constitutes copyright or trademark infringement. Please sign the form and email it to tribaltraces@gmail.com

and then mail the hard copy to the mailing address noted in the ownership section of this page. We will remove the alleged or actual infringing product(s) from the website and cease sales of the alleged or actual infringing product(s) within 14 days of becoming aware of any bona fied alleged or actual infringement pending our investigation.

Your Account

You are responsible for restricting access to your computer and for maintaining the confidentiality of your password and account. You agree to accept all responsibility for any and all activities that take place under your account and/or password. At our sole discretion, we reserve the right to terminate accounts, cancel orders, remove or edit content or refuse service.

Copyright

The purchase of any product does not provide the purchaser with any copyright interest or intellectual property right on the product. All website content is our property or the property of our content suppliers and is protected by copyright laws. All website content that is not our property is used with permission. The arrangement and compilation of website content is our exclusive property and is protected by copyright law. All software used on the website is our property or the property of our software suppliers and is protected by copyright law.

Communication and Notices

All notices required to be issued under these Terms of Use will be in writing and delivered to the other party by mail, overnight courier or email. If you need to provide us with a notice please email it to tribaltraces@gmail.com or mail it to the address noted in the ownership section above. All notices sent by mail or overnight courier should be sent in a manner that provides proof of delivery. All notices will be deemed received if delivered by mail or overnight courier fourteen days after the date receipt is confirmed by such service, or if by email, 3 days after the message was sent, if no "system error" or other notice of non-delivery is generated.

You also consent to receive communications from us by email. You agree that all disclosures, notices, agreements and other communications that we provide to you by email will satisfy any legal requirements that such communications be in writing.

Submissions

When you submit questions, comments, suggestions, reviews, message board postings, material submitted via web forms, tickets, contest entries or communications of any other information ("Submissions"), you grant us the permission to use these Submissions for marketing and other promotional purposes, including the right to sublicense. You agree that we will have no obligation to keep any Submissions confidential. You will not bring a claim against us based on "moral rights" or the likes arising from our use of Submissions.

Privacy

Please make sure you view our Privacy & Security Policies to understand our privacy practices.

Our Right To Change These Terms and Conditions

We reserve the right to make changes to these Terms of Use or any of our policies or to our website. You are subject to the policies and terms and conditions in force at the time that you order products from us. We therefore advise you to make it a habit to review our Terms of Use, conditions and/or policies each time you visit our website. Notwithstanding are any change to those policies or these terms and conditions required to be made by law or governmental authority, in which case it will apply to orders previously placed by you, or if we notify you of the change to those policies or these terms and conditions before we send you the confirmation email (in which case we have the right to assume that you have accepted the change to the terms and conditions, unless you notify us to the contrary within seven working days of receipt by you of the item(s)).

Your continued use of the website after we make any such changes constitutes your binding acceptance of those changes. If at any time any of the terms or conditions herein shall be deemed invalid, void or unenforceable for any reason, that term or condition shall be deemed severable and shall not affect the validity and enforceability of any remaining term or condition.

Law and Jurisdiction

Any and all dispute arising from your visit to or use of this website shall be subject to the exclusive jurisdiction of the courts of Switzerland. By visiting this website, you consent to exclusive jurisdiction and venue in such court. You also agree, by visiting this website, that the laws of Switzerland will govern these Terms of Use and conditions without regard for conflict of law principles.

Photographer Credits

Product photography: Anissa Zajac, Lori Cocchia of domino-dot-com